Aerodynamics Order Confirmation The reason for providing this copy of the shipping and aerodynamics policy prior to shipment of your order is to make sure that you the customer understand how to accept delivery of your items as well as having an understanding of what will be involved in installation and where to seek installation service.
We also need to be sure that you understand that we do not manufacture the items and have no control over the fitment of your items or the chance that an order may get damaged in transit. All orders ship direct from the manufacturer distribution center and are covered by insurance with the shipping company.
These policies are in place to make sure you receive proper insurance coverage on the delivery of your order as well as a manufacturer warranty policy that can be called into action in the event that you experience a problem during installation.
In this form we explain exactly what to do when your items are delivered and what to do if you experience a fitment issue that you would like to report under warranty.
Please review the confirmation form below. Once you have read and understand these policies please reply to this email and complete the form process by filling in your name and date at the bottom.
Shipping Damages: Some products may be damaged during transit. Driven By Style LLC is responsible only for the shipment of your order. Once the freight carrier accepts the package they assume all responsibility of delivery and any damage that may occur in transit. Inspect all packages immediately in the presence of the delivery person. Do not sign delivery receipt until all packages have been inspected. In the event that damage has occurred, note the specific damage on the delivery bill and have the delivery person sign it as verification. Do not reject the shipment as this may result in additional freight charges that will be billed to you. You must accept the shipment and file a damaged goods claim with the carrier. Retain all boxes and other packaging material as package may be subject to inspection by the carrier. Call the freight carrier within 24 hours to file a claim request. Driven By Style LLC will assist you by supplying the freight company with any information that is needed to complete the claim process. If you sign for your package without inspecting it and then report concealed damages the shipping carrier will reject the claim and then you will be stuck with damaged goods that cannot be returned to be restocked for resale. Please ensure to inspect your items before you sign to avoid any after the fact problems with having the order replaced in the event of damage. We cannot be any more clear and up front of how this policy works and want to make 100% sure our customers fully understand how to comply with these procedures. Once you sign the delivery bill you are stating that the order was received in good condition and that you are accepting ownership of the package. Failure to comply with this policy will result in a denial for damage claim from the shipping carrier and we have no recourse to assist in reversing their decision. Warranty/Liability: Driven By Style LLC does not manufacture the items we sell. All products sold by Driven By Style LLC are sold "as is" to the customer. Driven By Style LLC does NOT offer warranty on any of the products sold unless specifically noted. If warranty is offered by the manufacturer, warranty documentation will be sent with the product. For items that have a manufacturer warranty, we will act as your liaison with the manufacturer to submit a claim for warranty replacement or product returns. You will need photos that show the problems from multiple angles including close up, wide angle, far away, as well as photos of the product ID tag label on the inside of the product. Body kits typically each have a product label on the inside of the part that includes a part number as well as manufacturer logo. Please contact us by phone or e-mail if you have any questions regarding what is needed to file a warranty claim. Driven By Style LLC will submit your claim with the information and necessary supporting evidence supplied by the customer on our Customer Claim Form. Any and all complaints must be documented on the form to give you the ability to directly communicate your claim with the manufacturer. Once your claim has been submitted to us we will send the claim to the manufacturer for review. Claim requests take a minimum of two business days to review before we receive an initial response. At this time we will contact you with the status of your claim. Some claims may take an extended amount of time to complete depending on the manufacturer and reason behind the claim. You will have access to your claim case by logging into the Help Desk with your claim ticket number and e-mail address and can request an update online or you may give us a call to request an update on the case. The decision on any warranty claim is made by the manufacturer and Driven By Style LLC has no say in the decision making process. In the event that the manufacturer denies your warranty claim and you attempt a reversal through your bank or credit card company you will be in violation of this policy and your account will be sent to a debt collection agency and will be reported to all three major credit bureaus as a delinquent judgment. The FCRA (Fair Credit Reporting Act) allows for all judgments (including paid or settled judgments) to remain on a credit report for a period of seven years. Installation of Aerodynamics: Most aerodynamics are manufactured in fiberglass. Due to the material used in production, body panels, body kits, and aerodynamics WILL NOT be a direct bolt-on. All aerodynamics will require paint preparation and WILL NOT be ready to paint out of the box. These products WILL REQUIRE prepping such as, sanding, shaving, filling gaps, smoothing out gel coat blemishes or other body work. These modifications may include removal or modification of the OEM bumper reinforcement bars and hardware. By complying with our policies, customer understands the procedure and possible difficulty in installing the body kit. We HIGHLY recommend that a professional body shop with fiberglass body kit experience perform the installation. We do NOT recommend customers take their vehicle to a collision repair specialist shop but to source a custom auto shop that is familiar and experienced with vehicle customization, and aftermarket aerodynamics. In the event that a customer experiences an extreme fitment issue they should file a warranty claim request through the Help Desk link at the top of our website. When your ticket is received by our staff we will review your claim and submit on your behalf to the manufacturer under their warranty policy. The customer will need to complete the claim form and provide clear concise images of the product on the vehicle during dry fitting that show the problem. In addition to the photos of the parts being dry fitted we will also need a photo of the product part number label on the inside of the actual part in question showing the manufacturer logo and any part numbers or serial numbers. Do NOT reassemble the vehicle or modify the parts in any way until the photos are received through the Help Desk and we advise you if they will need any additional photos. Do you guarantee fitment?
Due to the nature of fiberglass, we do not guarantee fitment. All products we sell are manufactured to the closest OEM standards possible, but due to the fact that they are all hand made products minor difference can occur between parts. There are vast possibilities of why products do not fit perfectly, such as accidents, heat, poor installation, etc, it is very difficult to guarantee perfect fitment. We do however, guarantee satisfaction on our products, so for any reason you are not satisfied by what you ordered, simply return it, and we will refund you less shipping and handling. Shipping charges are non refundable. For customers experiencing an extreme fitment issue on an aerodynamic product please refer to the Warranty/Liability section of our terms of use on how to submit a request for manufacturer warranty review. What kind of body shop should I have this kit installed by?
When looking for a body shop to install your kit, look for one with experience in doing such installations. A body shop with 30 years experience in doing collision work but no experience in aftermarket body kits is not recommended. It would be better to take the kit to a body shop with just 2 years in business but specialize in installing aftermarket body kits. Ask to see examples of other finished vehicles to ensure that they really do have the experience they claim. |
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